Privacy Policy

Last updated: 18 May 2026


1. Who we are

This Privacy Policy explains how Lionheart Marketing Limited collects, uses, stores and protects personal information.

Lionheart Marketing Limited is a website design and digital marketing agency based in Redcar, providing services including website design, SEO, PPC, social media management, brand design and digital marketing training.

Company details:
Lionheart Marketing Limited
Company number: 12489611
Registered office: Office 28, 28–29 Esplanade, Redcar, England, TS10 3AE
Email: letstalk@lionheartmarketing.co.uk
Telephone: 0333 090 3319
Website: www.lionheartmarketing.co.uk

For the purposes of data protection law, Lionheart Marketing Limited is the “data controller” of personal information collected through this website and in connection with our services.


2. What personal information we collect

We may collect and process the following types of personal information:

Information you give us directly

This may include:

  • Your name
  • Business name
  • Email address
  • Telephone or mobile number
  • Website address
  • Information you submit through our contact forms
  • Details about your digital marketing needs
  • Services you are interested in, such as SEO, PPC, website design, social media, brand design or training
  • Any other information you choose to provide when contacting us



Information collected automatically

When you visit our website, we may collect technical and usage information, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time and date of visit
  • Referring website or source
  • Website interaction data
  • Cookie and analytics information


Client and supplier information

If you become a client, supplier or business contact, we may also collect:

  • Billing details
  • Project information
  • Contract and service information
  • Payment and invoice records
  • Communication history
  • Marketing campaign data required to deliver our services


3. How we collect personal information

We collect personal information when you:

  • Fill in a contact form on our website
  • Call, email or message us
  • Request a quote or consultation
  • Become a client or supplier
  • Sign up to receive marketing updates
  • Interact with our website, adverts or social media pages
  • Use services connected to a project we are delivering for you

We may also receive information from third-party platforms used to operate our business and deliver our services, such as analytics tools, advertising platforms, CRM systems, email systems, website hosting providers and social media platforms.


4. How we use your personal information

We use personal information to:

  • Respond to enquiries
  • Provide quotes, proposals and consultations
  • Deliver website design and digital marketing services
  • Manage client relationships and projects
  • Provide SEO, PPC, social media, brand design and training services
  • Process invoices and payments
  • Improve our website and services
  • Monitor website performance and user experience
  • Send service-related communications
  • Send marketing communications where permitted
  • Run and measure advertising campaigns
  • Comply with legal, tax and accounting obligations
  • Protect our business, website, systems and legal rights


5. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for using personal information. The lawful bases we may rely on include:


Contract

Where processing is necessary to provide a quote, enter into a contract or deliver services to you.


Legitimate interests

Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This may include responding to enquiries, improving our services, managing client relationships, keeping business records, promoting our services and protecting our business.

The ICO confirms that legitimate interests is one of the lawful bases under UK GDPR, but it must be appropriate for the context and balanced against individuals’ rights.


Consent

Where you have given clear consent, such as opting in to certain marketing communications or accepting non-essential cookies.


Legal obligation

Where we need to process information to comply with legal, tax, accounting or regulatory requirements.


6. Marketing communications

We may use your contact details to send you information about our services, updates, insights or offers where we are legally allowed to do so.

You can opt out of marketing communications at any time by:

Even if you opt out of marketing, we may still send you service-related messages, such as project updates, contract information, invoices or important business communications.

The ICO says that direct marketing generally requires a valid lawful basis under data protection law, and PECR may also apply to emails, calls, texts, cookies and online advertising.


7. Cookies and analytics

Our website may use cookies and similar technologies to:

  • Make the website work properly
  • Improve website performance
  • Understand how visitors use the website
  • Measure marketing and advertising activity
  • Remember user preferences
  • Support security and fraud prevention

Some cookies are essential for the website to function. Others, such as analytics or advertising cookies, may require your consent.

You can control cookies through your browser settings and, where available, through our cookie consent banner.


8. Who we share personal information with

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business, provide our services or comply with legal obligations. These may include:

  • Website hosting providers
  • Email and CRM providers
  • Analytics providers
  • Advertising platforms, such as Google or social media advertising tools
  • Payment and accounting providers
  • IT and security providers
  • Professional advisers, such as accountants, consultants or legal advisers
  • Contractors or freelancers who help us deliver services
  • Regulators, law enforcement or public authorities where required by law

Where we use third-party service providers, we only provide the information they need to perform their services and expect them to protect it appropriately.


9. International transfers

Some third-party service providers may process personal information outside the UK.

Where this happens, we will take appropriate steps to ensure your personal information is protected in line with UK data protection law. This may include using countries recognised as providing adequate protection or entering into approved contractual safeguards.


10. How long we keep personal information

We only keep personal information for as long as necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and why we collected it. For example:

  • Enquiry information may be kept for a reasonable period so we can respond and follow up.
  • Client project information may be kept for the duration of the client relationship and for a reasonable period afterwards.
  • Financial and accounting records are usually kept for at least six years to meet legal and tax requirements.
  • Marketing data is kept until you unsubscribe, withdraw consent or we no longer need it.
  • Website analytics data may be kept for a limited period according to the settings of the analytics provider.

When information is no longer needed, we will delete, anonymise or securely dispose of it.


11. How we protect your information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

  • Secure systems and access controls
  • Password protection
  • Staff and contractor confidentiality obligations
  • Secure hosting and software tools
  • Regular system updates where appropriate
  • Limiting access to personal information to those who need it

No website, email system or online service can be guaranteed to be completely secure, but we take reasonable steps to protect the information we handle.


12. Your data protection rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

  • Be informed about how your information is used
  • Access the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Request a copy of your information in a portable format
  • Withdraw consent where we rely on consent
  • Complain to the Information Commissioner’s Office

The ICO describes the right to be informed as a key transparency requirement under UK GDPR, including explaining purposes, retention periods and who personal data is shared with.

To exercise your rights, contact us at: letstalk@lionheartmarketing.co.uk

We may need to verify your identity before responding to a request.


13. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK data protection regulator:

Information Commissioner’s Office
Website: ico.org.uk


14. Links to other websites

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of those third-party websites. You should read their privacy policies before providing personal information to them.


15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “last updated” date.

We recommend reviewing this page occasionally to stay informed about how we use personal information.


16. Contact us

For questions about this Privacy Policy or how we handle personal information, contact:

Lionheart Marketing Limited
Office 28, 28–29 Esplanade, Redcar, England, TS10 3AE
Email: letstalk@lionheartmarketing.co.uk
Telephone: 0333 090 3319